You may have seen in the news that ANZ Bank has overcharged some home loan customers for interest repayments, and so are providing refunds where this has been the case. The bank says it is contacting customers around the country offering them an average refund of around $300, after errors that in some cases date back to 2003.
ANZ Bank is conducting a review of all accounts to ensure they are operating correctly. Impacted customers will be notified either by mail, phone or on their bank statement and will receive their refund between 20 January and March 2014.
The bank has set up a specialist call centre team to manage customer enquiries in relation to the program, so feel free to call 1800 602 843 (8am to 8pm (AEST), Monday to Friday) if you think you may have been affected. Also feel free to let us know if you have any questions.